Refund Policy

Order Cancellations

• As all of my bespoke items are custom-made to order, cancellations are not permitted once production has started.

• If you wish to cancel your order before production begins, please contact me as soon as possible. In some cases, a cancellation fee may apply.

• Deposits are non-refundable unless otherwise agreed at the time of order.

2. Returns & Refunds

• As per the Consumer Contracts Regulations 2013, custom-made furniture is exempt from the standard 14-day return policy.

• I do not accept returns for bespoke or made-to-order items unless they are faulty or not as described.

3. Faulty or Damaged Goods

• If your bespoke furniture arrives damaged or faulty, please notify me within 48 hours of delivery.

• I will assess the issue and offer a repair, replacement, or refund depending on the circumstances.

• If a replacement or repair is required, we will arrange this as soon as possible at no extra cost to you.

4. Product Specifications & Variations

• Due to the nature of bespoke craftsmanship and building from timber that has more interesting characteristics, variations in materials, finishes, and colors may occur.

• All specifications will be confirmed before production begins, and I will ensure that each item meets the agreed design.

5. Deposits & Payment Terms

• A non-refundable deposit (typically 30-50%) is required at the time of order confirmation.

• The remaining balance is due before delivery or as agreed in writing.

• Failure to complete payment may result in delays or cancellation of the order.

6. Delivery & Lead Times

• Lead times for bespoke furniture vary based on design complexity and production schedule.

• Estimated delivery dates will be provided at the time of order.

• If there are any delays beyond my control, I will keep you informed.

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